---
title: "Former SAS CEO, on Empowered Employees and Customer-Centric Growth"
url: https://nepa.com/blog/former-sas-ceo-jan-carlzon-on-empowered-employees-and-customer-centric-growth/
description: "Insights from Jan Carlzon, former SAS CEO, on empowering employees and building customer‑centric growth strategies based on real industry experience."
last_modified: 2026-10-09T12:25:58+00:00
source: Nepa AB (https://nepa.com)
---

# Former SAS CEO, on Empowered Employees and Customer-Centric Growth