Customer Experience
Q&A with Virgin Voyages Dir. of Sailor Experience,..
February 10, 2020Captain Branson? That’s right - Sir Richard Branson is getting into the cruise business. Virgin Voyages sets… Read more
CX is a game changer – here is why
January 26, 2020In an ever-increasing competitive world, companies need to find their forward momentum in something more than traditional… Read more
The CX Loyalty Metrics that Actually Matter
October 25, 2019A key challenge of implementing a CX program is demonstrating its value up and down the organization.… Read more
CX Business Value Starts with Buy In
September 27, 2019By now it’s well established that a CX program, properly executed, can reenergize organizations and transform the… Read more
The Win-Win Proposition
August 2, 2019Sports teams have an advantage other businesses generally don’t have: an unusually loyal and enthusiastic customer base.… Read more
Old Clubs Leading the Way with New Fan-driven Approach
July 16, 2019I’ve been fortunate to attend two conferences this summer in the great sports town of Chicago. The Intersport… Read more
Successful VoC Programs Include Services- and other in..
July 12, 2019Is your Voice of the Customer program speaking to you? Or are you spending more and getting… Read more
CX and Brand: Better Together
June 26, 2019Whatever happened to Brand? In the rush to embrace customer experience (CX), it’s become something of a… Read more
CX’s second act – Value Creation
June 18, 2019If you want to know where the CX industry is headed, there is no place better than… Read more
3 Key Takeaways from Confirmit’s 4th Annual B2B Summi..
June 17, 2019Confirmit hosted their 4th Annual B2B Summit focused on one prominent and inspiring theme– how to be… Read more
