Customer Experience
Do-it-Yourself CX Software: What you don’t know can c..
June 6, 2019In advance of next week’s Forrester conference – CX NYC: Change the Game – Leading Radical CX… Read more
3 Key Takeaways from CXPA’s Insights Exchange 201..
May 29, 2019Last week, Nepa sponsored the Insights Exchange 2019 in Salt Lake City. The theme of "Moving Mountains"… Read more
CX: The Art Behind the Science
May 8, 2019CX measurement software has made it possible for virtually any company to collect feedback from its customers… Read more
Lessons From Retail Smarter 2019 – University of ..
April 5, 2019Occasionally it’s good to go back to school. Last week, I had the opportunity to attend Retail… Read more
When Season Ticket Holders Don’t Renew
April 2, 2019Getting repeat customers is the holy grail of most businesses, and what’s better for that than a… Read more
Empower Employees Win Customers
March 20, 2019Win in the Age of the Customer with Empowered Employees Learn how measurement and analytics can lead… Read more
Does Your Sports Strategy Rely Too Much on GameDay Tact..
March 15, 2019“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”… Read more
3 Key Takeaways from The National Grocers Association S..
March 4, 2019As someone who has worked in the customer experience space for over 20 years, across multiple industries,… Read more
Former SAS CEO, Jan Carlzon, on Empowered Employees and..
February 21, 2019My philosophy is that every department has one objective: develop customer satisfaction by meeting customer needs. Everything… Read more
5 Key Takeaways – National Sports Forum 2019
February 19, 2019I recently attended my first National Sports Forum in Las Vegas and, Wow – what an event… Read more
