3 Signs Your DIY CX Measurement is Weakening Your CX St..


Developing a customer experience strategy is easier said than done. It’s a process that needs to be… Read more

Why Investing In Fan Insights Is a Smart Play


Sports fans are extremely passionate and typically quick to give you their thoughts about a certain player… Read more

Time to Assess your CX Measurement Program?


As we post this blog, our industry is celebrating CX Day 2018 and gathering at the Forrester… Read more

How to Embrace the Retail Revolution


Dramatic changes in technology and shopper expectations are fueling a revolution in the retail industry. Retailers that… Read more

Important Customer Experience Learnings From The CXPA I..


It's been two weeks since we've returned from New Orleans where we connected with over 300 other… Read more

CX Next Recap: Empathy, Emergence, and Money


As Customer Experience (CX) professionals gather in New Orleans for the Customer Experience Professionals Association (CXPA) 2018… Read more

Event: Level up your CX


Welcome to an exclusive opportunity to "Level Up your Customer Experience". It´s a free CX seminar that… Read more

Retailers are you ready for 2018?


Retail continues to be at a tipping point with shoppers that are drastically different than even 3… Read more

The value of a magical experience!


Both of my sons’ hands where all sweaty as they looked up at the huge snow-clad mountain.… Read more

What you learn when world class CX leaders come togethe..


As the holiday spirit swept into New York in early December, Nepa hosted a round table discussion… Read more