Lessons From Retail Smarter 2019 – University of ..


Occasionally it’s good to go back to school. Last week, I had the opportunity to attend Retail Smarter… Read more

When Season Ticket Holders Don’t Renew


Getting repeat customers is the holy grail of most businesses, and what’s better for that than a… Read more

Empower Employees Win Customers


Win in the Age of the Customer with Empowered Employees Learn how measurement and analytics can lead… Read more

3 Key Takeaways from The National Grocers Association S..


As someone who has worked in the customer experience space for over 20 years, across multiple industries,… Read more

Former SAS CEO, Jan Carlzon, on Empowered Employees and..


My philosophy is that every department has one objective: develop customer satisfaction by meeting customer needs.  Everything… Read more

3 Signs Your DIY CX Measurement is Weakening Your CX St..


Developing a customer experience strategy is easier said than done. It’s a process that needs to be… Read more

Time to Assess your CX Measurement Program?


As we post this blog, our industry is celebrating CX Day 2018 and gathering at the Forrester… Read more

Nepa expands into global sports; signs U.S. based indus..


Nepa appoints sports industry veteran, Steve Livingstone, to build on growth of Nepa’s Consumer Science Platform in… Read more

Psyonix, acclaimed video-game developer, selects Nepa f..


Nepa will measure brand KPIs of Rocket League® and Psyonix sponsorships on a continuous basis in five… Read more

Important Customer Experience Learnings From The CXPA I..


It's been two weeks since we've returned from New Orleans where we connected with over 300 other… Read more