The CX Loyalty Metrics that Actually Matter


A key challenge of implementing a CX program is demonstrating its value up and down the organization.… Read more

CX Business Value Starts with Buy In


By now it’s well established that a CX program, properly executed, can reenergize organizations and transform the… Read more

The Win-Win Proposition


Sports teams have an advantage other businesses generally don’t have: an unusually loyal and enthusiastic customer base.… Read more

Successful VoC Programs Include Services- and other in..


Is your Voice of the Customer program speaking to you?  Or are you spending more and getting… Read more

CX and Brand: Better Together


Whatever happened to Brand?  In the rush to embrace customer experience (CX), it’s become something of a… Read more

CX’s second act – Value Creation


If you want to know where the CX industry is headed, there is no place better than… Read more

3 Key Takeaways from Confirmit’s 4th Annual B2B Summi..


Confirmit hosted their 4th Annual B2B Summit focused on one prominent and inspiring theme– how to be… Read more

Do-it-Yourself CX Software: What you don’t know can c..


In advance of next week’s Forrester conference – CX NYC: Change the Game – Leading Radical CX… Read more

3 Key Takeaways from CXPA’s Insights Exchange 201..


Last week, Nepa sponsored the Insights Exchange 2019 in Salt Lake City. The theme of "Moving Mountains"… Read more

CX: The Art Behind the Science


CX measurement software has made it possible for virtually any company to collect feedback from its customers… Read more

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