Former SAS CEO, Jan Carlzon, on Empowered Employees and..


My philosophy is that every department has one objective: develop customer satisfaction by meeting customer needs.  Everything… Read more

3 Signs Your DIY CX Measurement is Weakening Your CX St..


Developing a customer experience strategy is easier said than done. It’s a process that needs to be… Read more

Time to Assess your CX Measurement Program?


As we post this blog, our industry is celebrating CX Day 2018 and gathering at the Forrester… Read more

Nepa expands into global sports; signs U.S. based indus..


Nepa appoints sports industry veteran, Steve Livingstone, to build on growth of Nepa’s Consumer Science Platform in… Read more

Psyonix, acclaimed video-game developer, selects Nepa f..


Nepa will measure brand KPIs of Rocket League® and Psyonix sponsorships on a continuous basis in five… Read more

Important Customer Experience Learnings From The CXPA I..


It's been two weeks since we've returned from New Orleans where we connected with over 300 other… Read more

CX Next Recap: Empathy, Emergence, and Money


As Customer Experience (CX) professionals gather in New Orleans for the Customer Experience Professionals Association (CXPA) 2018… Read more

Event: Level up your CX


Welcome to an exclusive opportunity to "Level Up your Customer Experience". It´s a free CX seminar that… Read more

Retailers are you ready for 2018?


Retail continues to be at a tipping point with shoppers that are drastically different than even 3… Read more

The value of a magical experience!


Both of my sons’ hands where all sweaty as they looked up at the huge snow-clad mountain.… Read more