Plantagen, European specialty retailer, announces customer experience partnership with Nepa.

Stockholm 

Nepa, a leading consumer science platform providing customer experience insights and marketing optimization solutions, is pleased to announce a new customer experience engagement with Plantagen. 

Nepa was selected to be the specialty plant retailer’s research partner to help facilitate data collection, analysis and delivery of customer experience insights. The program will use Nepa’s Consumer Science Platform to help the company understand CX at store-level and in aggregate to pinpoint areas for improvement in the Swedish market.  

“We’re thrilled to help Plantagen grow their CX program using our deep roots and experience providing insights to large retailers with multiple distribution points. We’ll start this project immediately by integrating Plantagen’s customer data into a bespoke solution built by our team that will continuously collect additional CX information, delivered via personalized dashboard to individual stores and the HQ. After the core program is deployed, we hope to connect financial data to give the client even more clarity.” Hanna Wallin Nepa CX Product Owner 

“Our growing client-base in Europe and the US is evidence of a growing demand for next generation CX driven tools and consulting. Our team is working to meet the needs of our increased client base and further improving our offerings.” Fredrik Östgren Nepa CEO

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