Win in the Age of the Customer with Empowered Employees

Learn how measurement and analytics can lead a winning customer strategy by empowering employees with the information that matters most to meeting customer needs. Enjoy the following sections:

– Introduction from Jan Carlzon, former SAS CEO and visionary customer-centric management author

– Exclusive perspective from Forrester CX analysts about CX competencies in the “Age of the Customer”

– How to scope your CX measurement program to drive change in the business

– Practical tips to prioritize the CX actions that drive satisfaction and growth

– How to bring a CX strategy to life by empowering employees to meet customers needs.

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