Consumer insights that drive innovation, development and sales.

Blog Post

August 2, 2019
Sports teams have an advantage other businesses generally don’t have: an unusually loyal and enthusiastic customer base.… Read more

Blog Post

July 19, 2019
Earlier this week, I had the opportunity to Chair the Shopper Insights & Retail Activation Conference. It… Read more

Blog Post

July 16, 2019
I’ve been fortunate to attend two conferences this summer in the great sports town of Chicago. The Intersport… Read more

Blog Post

July 12, 2019
Is your Voice of the Customer program speaking to you? Or are you spending more and getting… Read more

Blog Post

June 26, 2019
Whatever happened to Brand? In the rush to embrace customer experience (CX), it’s become something of a… Read more

Blog Post

June 18, 2019
If you want to know where the CX industry is headed, there is no place better than… Read more

Whitepaper

June 17, 2019
Defining the emerging role of Path to Purchase Analytics and its impact on winning shoppers and growing… Read more

Blog Post

June 17, 2019
Confirmit hosted their 4th Annual B2B Summit focused on one prominent and inspiring theme– how to be… Read more

Blog Post

June 6, 2019
In advance of next week’s Forrester conference – CX NYC: Change the Game – Leading Radical CX… Read more

Blog Post

May 29, 2019
The 2019 Path to Purchase Summit hosted leaders from Consumer Goods and Retail in Fort Lauderdale around… Read more

Blog Post

May 29, 2019
Last week, Nepa sponsored the Insights Exchange 2019 in Salt Lake City. The theme of "Moving Mountains"… Read more

Blog Post

May 8, 2019
CX measurement software has made it possible for virtually any company to collect feedback from its customers… Read more