Only Nepa combines the CX technology and expertise to deliver customer-centric growth in 3 steps:
1 - Hear your Customers – Learn about their experiences with your brand
Moments of Truth
Engage your customers at Moments of Truth, like after a service call, visit, purchase or return
Customer Relationship
Engage your customers about their overall relationship with your brand
2 - Optimize for Customers and Growth – Successful CX programs integrate feedback and operational data to prioritize the investments that will make customers happy and your business grow
Prioritize Customer Needs
Best-in-class text and advanced analytics uncover the true needs of customers
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Act for Sales and Profit
CX, Sales, and CRM data analysis predict your return on CX Improvements
3 - Empower your Employees – Empower every level of your organization with tailored insight they will act on
Customized Reports
Nepa CX experts create custom reports that elevate your Customer Experience strategy
Dashboards
Empower your Organization to track and analyze CX performance
Action Triggers
The next wave of CX is beyond the dashboard – prioritized alerts let every employee know the next best action to take
Proven CX Technology
CX Tracker
A cost-effective starting point for effective CX programs:
– Continuous Online CX Surveys
– Real-Time Feedback Dashboards
– Service Recovery Tickets (Closed Loop feedback)
– Live OpinionCX Empower
Take the right actions on CX insight:
– Customized Reporting
– Prioritized Improvement Suggestions
– Advanced CX Analytics
– Text AnalysisCX Optimize
Link potential CX changes to financial value and future outcomes:
– CX, Sales, and CRM Data Analysis
– Predicted Return on Improvements