The experiences that matter most to your customers and growth

Optimize the customer experience investments that drive sales and profit
Speak to a CX expert
The experiences that matter most to your customers and growth

Only Nepa combines the CX technology and expertise to deliver customer-centric growth in 3 steps:

1 - Hear your Customers – Learn about their experiences with your brand

  • Moments of Truth

    Engage your customers at Moments of Truth, like after a service call, visit, purchase or return

  • Customer Relationship

    Engage your customers about their overall relationship with your brand

2 - Optimize for Customers and Growth – Successful CX programs integrate feedback and operational data to prioritize the investments that will make customers happy and your business grow

  • Prioritize Customer Needs

    Best-in-class text and advanced analytics uncover the true needs of customers

  • Act for Sales and Profit

    CX, Sales, and CRM data analysis predict your return on CX Improvements

3 - Empower your Employees – Empower every level of your organization with tailored insight they will act on

  • Customized Reports

    Nepa CX experts create custom reports that elevate your Customer Experience strategy

  • Dashboards

    Empower your Organization to track and analyze CX performance

  • Action Triggers

    The next wave of CX is beyond the dashboard – prioritized alerts let every employee know the next best action to take

Proven CX Technology

  • CX Tracker

    A cost-effective starting point for effective CX programs:

    – Continuous Online CX Surveys
    – Real-Time Feedback Dashboards
    – Service Recovery Tickets (Closed Loop feedback)
    – Live Opinion

  • CX Empower

    Take the right actions on CX insight:

    – Customized Reporting
    – Prioritized Improvement Suggestions
    – Advanced CX Analytics
    – Text Analysis

  • CX Optimize

    Link potential CX changes to financial value and future outcomes:

    – CX, Sales, and CRM Data Analysis
    – Predicted Return on Improvements

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