The experiences that matter most to your customers and growth

Optimize the Customer Experience investments that drive sales and profit
The experiences that matter most to your customers and growth

Nepa combines CX technology and expertise to deliver customer-centric growth in 3 steps:

1 - Hear your customers – Learn about their customer experiences with your brand

  • Moments of Truth

    Engage your customers at Moments of Truth, like after a service call, visit, purchase or return

  • Customer Relationship

    Engage your customers about their overall relationship with your brand

2 - Optimize for customers and growth – Successful Customer Experience programs integrate feedback and operational data to prioritize the investments that will make customers happy and your business grow

  • Prioritize Customer Needs

    Best-in-class text and advanced analytics uncover the true needs of customers

  • Act for Sales and Profit

    CX, Sales, and CRM data analysis predict your return on Customer Experience Improvements

3 - Empower your employees – Empower every level of your organization with tailored insight they will act on

  • Customized Reports

    Nepa Customer Experience experts create custom reports that elevate your CX strategy

  • Dashboards

    Empower your organization to track and analyze Customer Experience performance

  • Action Triggers

    The next wave of CX is beyond the dashboard – prioritized alerts let every employee know the next best action to take

Proven CX Technology

  • CX Tracker

    This is a cost-effective starting point for effective CX programs, integrating:

    – Continuous Online CX Surveys
    – Real-Time Feedback Dashboards
    – Service Recovery Tickets (Closed Loop feedback)
    – Live Opinion

  • CX Empower

    Take the right actions on your CX insight through our customized reporting which will prioritize suggestions for improvement. We integrate advanced CX analytics and text analysis to drive the right decisions

  • CX Optimize

    Our experts link potential CX changes to financial value and future outcomes to ensure the practical value of our recommendations. We integrate CX, with sales data, and CRM Data Analysis enabling us to predict the Return on Improvements you make.